Q: Who do I call if my power goes out?
A: In the event you experience an outage, please call the outage number below for your service area. If you have any questions about your service area, call us at 817-385-0305.
ADVANCED METERING CHARGE
A charge assessed to recover a TDU’s charges for Advanced Metering Systems, to the extent that they are not recovered in a TDU’s standard metering charge.
AFFILIATED RETAIL ELECTRIC PROVIDER (AREP)
A retail electric provider that is affiliated with or the successor in interest of an electric utility certificated to serve an area.
A person joining two or more customers, other than municipalities and political subdivision corporations, into a single purchasing unit to negotiate the purchase of electricity.
ESI I.D. (ELECTRIC SERVICE IDENTIFIER)
An ESI ID is a unique number within the Texas electric market assigned to each delivery point-of-service by the TDSP. This number stays with the residence it is assigned to, it does not move with the customer. If you are unable to find the ESI I.D., you can call us at 817-385-0305 and we will be able to tell you.
Kilowatt, the standard unit for measuring electricity demand, equal to 1,000 watts.